Normally I have fantastic things to say about West Elm, but recently their customer service has sucked of late.
On the floor, there are an infinite number of people trying to help you but unfortunately people go to the register first to ask questions. Rather than referring them to someone on the floor, they end up helping with the request, which in turn, backs up the register line.
The time they are taking to walk a customer through the catalog or answer questions could be deferred to an open sales person on the floor so they could instead concentrate on closing the sale.
I cannot tell you how many times I have abandoned purchases because I have been left to wait too long (more than 15 minutes) at the register. Anyone else have similar experiences?
On a more positive note, they are having a great in-store sale on accessories, which sounds like a broad category but is more limited to organizational items, and other select items.